Right of withdrawal

Apart from a few exceptions indicated below, you have the right to withdraw from the order made, without giving any reason, within 14 days from the day you have received the product ordered

You must communicate to Pietro Rosa Due Buoi SAS di Vittorio Centa & C. v. le delle Industrie, 5 - 33085 Maniago PN - Italy, the exercise of the right of withdrawal by filling in this online form and sending it to info@duebuoiknives.it.
You will receive by email the instructions to make the return.

In order to exercise the right of withdrawal, the relevant communication must be sent before the expiry of the 14-day period.

We will refund all payments received in relation to the product for which you exercised the right of withdrawal, shipping costs that remain the responsibility of the consumer are not included. We will be able to withhold the refund until we have received the product or until you have provided proof of having returned it. You may be held responsible for the decrease in the value of the assets resulting from a manipulation of the assets (other than that necessary to establish the nature, characteristics and functioning of the assets).

The right of withdrawal does not apply in case of:

- supply of tailor-made or clearly personalized goods;
- supply of goods which are not suitable for return for hygienic reasons or connected to health protection and which have been opened after delivery;